MYN Motors Website

Privacy Policy

Last updated: December 25^th, 2025

This Privacy Policy is available in both Arabic and English. In the event of any inconsistency, the Arabic version shall prevail.

Applies to: myn-motors.com and any sub-pages owned and operated by MYN Motors for corporate, brand, careers, contact and news purposes (collectively, the “Website”).

1) Who we are and how to contact us

Mohamed Yousuf Naghi Motors (“MYN Motors”, “MYNM”, “we”, “our”, “us”) is a Saudi automotive distributor and retailer. We are the data controller for personal data collected via this Website and/or contractual agreements under the Saudi Personal Data Protection Law (PDPL) and its regulations.

· General inquiries: info@auto.mynaghi.com

· Privacy inquiries / Data Subject Rights: privacy@auto.mynaghi.com

· Commercial Registration No.: 4030065137

· VAT No.: 310080444200003

· Postal address: Al Musbah Commercial Center (Jamjoom Commercial Center previously), Palestine Street, Al Hamra District, P.O. Box 704, Jeddah 21411, KSA.

If you interact with individual other brand websites, their own privacy notices apply to those sites and any transactions conducted there.

2) What this policy covers

This notice explains what we collect, why we collect it, how we use it, with whom we share it, how long we keep it, international transfers, your PDPL rights and how to contact us or complain. We update this page when our practices or applicable laws change.

3) What we collect

We collect information directly from you, automatically and from third parties.

A. Information you provide (via forms and channels)

· Identification & contact details (name, email, phone, city/region).

· Inquiry details (brand of interest, topic, free-text message, preferred contact method/language).

· Careers data (CV/resume, cover letter, experience, education, professional profiles/links).

· Event/newsletter preferences (if enabled).

· Complaint/feedback details and attachments.

B. Information collected automatically

· Device & technical data (IP address, device/browser type & version, OS, language, time zone).

· Usage data (pages viewed, clicks, scrolls, dwell time, referring/exit pages, errors).

· Cookie/SDK identifiers (see Cookies & similar technologies below).

· Approximate location derived from IP (city/region level).

C. Information from third parties

· Website & hosting analytics suppliers (aggregated usage and performance metrics).

· Job boards/recruitment platforms (if you apply via integrated partners).

· Social networks (if you engage with our official pages).

· Survey providers (if you respond to our surveys/polls).

We do not knowingly request or collect special category data via the Website.

4) Why we use your data (purposes) and our lawful bases

We process personal data for the purposes below, relying on PDPL-consistent bases such as consent, contract, legal obligations and legitimate interests:

Purpose	Examples	Lawful Basis
Responding to inquiries & providing customer support	Contact/“Get in touch” forms; dealer/location guidance; booking assistance redirection	Legitimate interests; Contract (pre-contractual steps at your request)
Careers & recruitment	Processing applications, scheduling interviews, communicating outcomes	Contract (pre-contractual), Legitimate interests, Consent where required
Operating, securing & improving the Website	Diagnostics, troubleshooting, analytics, performance, fraud/security	Legitimate interests; Legal obligations (security)
Marketing communications (corporate news, events)	Optional updates by email/SMS/phone	Consent (you may withdraw at any time)
Surveys & feedback	Measuring satisfaction and improving services	Legitimate interests; Consent where required
Legal & compliance	Responding to lawful requests, enforcing terms, records retention	Legal obligations; Legitimate interests

We would like to clarify that the data collected and processed may include the following:

A) Fulfillment of the contract with you:

We use your personal data for the following purposes:

Providing the agreed services, including vehicle maintenance, repair, and any other services specified in the repair agreement.
Communicating with you regarding the vehicle status, service updates, and any necessary follow-ups.
Managing billing operations, including issuing invoices, processing payments, and organizing financial transactions related to the services provided.
Ensuring the quality of services provided and their compliance with agreed standards, while working on their improvement.
Facilitating insurance claim procedures related to vehicle repairs.
Assessing the extent of damage to the vehicle and obtaining the necessary approvals for repairs.
Obtaining insurance company approval prior to commencing repair work.
Verifying the customer’s identity in order to provide various services.
Enabling secure payment processes through payment gateways to ensure smooth execution of spare parts payments.
Organizing and scheduling service appointments and related follow-ups to improve customer experience.
Handling spare parts inquiries, completing sales transactions, and sending notifications via SMS or chat in accordance with your preferences.
Completing vehicle ownership transfer procedures.
Completing vehicle sales processes, whether through Mohammed Yousuf Naghi Motors Company and its subsidiaries/affiliates or by you.
Conducting internal vehicle inspections.
Processing all requests submitted to the company or any of its subsidiaries or affiliates.
Facilitating cash payments related to ownership transfer procedures.
Using your data to verify your identity through approved government platforms.

B) Legitimate interests:

We process your personal data based on our legitimate business interests for the purpose of:

Interacting with you and providing information and support via the website, free channels, or live chat.
Processing your service-related requests through various channels.
Collecting delivery data upon order completion and sharing it with shipping companies to execute delivery operations.
Maintaining continuous communication channels regarding your orders and inquiries.
Receiving, processing, and verifying official documents submitted by you through various means.
Sending documents related to your requests.
Recording customer, supplier, and representative data in company systems.
Verifying the accuracy of authorized representatives’ data and the information provided.
Verifying customer data through all available company channels.
Creating customer accounts in company systems.
Handling and managing customer complaints.
Communicating with customers interested in maintenance, repair, and other services.
Using data related to vehicle plate issuance and vehicle registration services.
Utilizing your feedback and interaction data to improve service quality.

C) Consent:

We rely on your consent to process your data for the following purposes:

Sharing data with financing entities in case you wish to purchase through them.
Sending promotional messages, newsletters, and marketing campaigns.
Developing marketing strategies and providing suitable offers and promotional campaigns.
Analyzing data to provide products and services aligned with your preferences and past behavior.
Studying purchasing patterns and customer trends based on transaction data.
Conducting surveys and requesting feedback about your past experiences.
Providing personalized offers based on your behavior and interactions.
Directing personalized marketing communications or product recommendations based on your records.
Using your feedback and interaction data to develop and improve the services provided.

1) Cookies & similar technologies

We use cookies and comparable technologies to run the site, keep it secure, understand usage and, if you opt in, tailor content.

· Types: strictly necessary (always on), performance/analytics (e.g., page metrics), functional (e.g., language) and optional marketing (if activated in future).

· Your controls: You can manage non-essential cookies via our cookie banner and your browser settings. Blocking some cookies may affect site features.

· For fuller details, see our Cookie Policy.

6) Who we share data with

We do not sell your personal data. We share it only as needed:

· Internal: Relevant MYN Motors business units to address your inquiry (e.g., brand teams, customer care, HR for careers).

· Service providers (processors): Hosting & cloud, security, analytics, email/SMS, web forms, survey/research, document management and recruitment platforms—under contracts that require confidentiality and PDPL-aligned safeguards.

· Business changes: If we reorganize, merge, sell assets, or transfer all/part of our business, personal data may transfer as part of the transaction (subject to PDPL).

· Legal & safety: Where required by law or to protect our rights, users, employees, or the public, including fraud prevention and cybersecurity.

7) International transfers

Some recipients (e.g., cloud hosting, analytics, processors) may be located outside the Kingdom of Saudi Arabia. Where we transfer data cross-border, we follow PDPL requirements and use appropriate safeguards (e.g., contractual protections, assessments and approvals where applicable). You may request information about these safeguards via our privacy contact.

8) How long we keep your data

We retain personal data from the date of the last interaction or the last transaction only as long as necessary for the purposes above and to:

· meet legal, regulatory, accounting, or reporting obligations;

· resolve disputes and enforce agreements;

· maintain security and business continuity (e.g., backups with controlled retention).

Illustrative ranges (subject to applicable law and business need):

· Inquiry data: typically 12–36 months after last interaction.

· Careers data: typically 24 months after process completion (longer if hired, per HR records).

· Analytics logs: typically 12–24 months in aggregated/pseudonymous form.

Once the applicable period following the last interaction or transaction has expired, the data will be deleted or irreversibly anonymized so that it can no longer be recovered.

9) How we protect your data

We apply administrative, technical and physical measures aligned to risk (access controls, encryption in transit and at rest where appropriate, logging, least-privilege access, secure development and testing, vendor due-diligence and staff confidentiality obligations). No online system is fully secure; we continuously improve our controls.

10) Your rights under PDPL

Subject to conditions and exemptions in PDPL, you may have the right to:

· Access your personal data and request information about processing.

· Rectify inaccurate or incomplete data.

· Delete data when no longer needed or where consent is withdrawn (and no other lawful basis applies).

· Restrict or object to certain processing (especially direct marketing).

· Portability in a structured, commonly used, machine-readable format (where applicable).

· Withdraw consent at any time for processing based on consent (this does not affect prior lawful processing).

To exercise rights, contact us at privacy@auto.mynaghi.com. We may ask for information to verify your identity and will respond within PDPL timelines.

11) Children’s privacy

Our Website is not directed to children. We do not knowingly collect personal data from individuals under the legal age of majority. If you believe a child has provided personal data, please contact us to request deletion.

12) Third-party links

Our website contains links to other brand websites, maps and social media. These sites are governed by their own privacy policies. Please review those policies before submitting any personal data.

13) Updates to this Policy

We may update this Policy to reflect changes in our practices or PDPL. We will post the new effective date at the top of this page and, where appropriate, provide additional notice (e.g., site banner or email/SMS if you’ve subscribed).

14) How to complain

If you have concerns, please contact us first at privacy@auto.mynaghi.com or info@auto.mynaghi.com so we can try to resolve them. You may also lodge a complaint with the Saudi Authority for Data and Artificial Intelligence (SDAIA), including the National Data Management Office (NDMO), in accordance with the PDPL.

We use your information to handle your request, improve our website and if you opt in send MYN Motors updates. We may share data with group teams and service providers and we may transfer it outside KSA with PDPL safeguards. You can exercise your PDPL rights (access, rectify, delete, object, portability, withdraw consent) at privacy@auto.mynaghi.com. See our full Privacy Policy for details.

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