Privacy Policy – Hyundai Almajdouie
Hyundai Almajdouie (“the Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. As an authorized Hyundai dealer in Dammam and the Eastern Region of Saudi Arabia, we collect and process certain information to provide our services, including displaying and selling Hyundai vehicles online, responding to inquiries, and sending transactional and promotional communications.
This Privacy Policy explains how your personal data is collected, used, stored, protected, and disclosed. By visiting or using the Hyundai Almajdouie website, you agree to the practices described in this Policy.
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1. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. The latest version will always be posted on this webpage with an updated effective date. If significant changes are made, we may notify you through email, SMS, or website notifications. We encourage you to review this Policy periodically.
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2. Who Collects Your Information
All personal data collected through the Hyundai Almajdouie website, digital channels, or internal systems is collected and processed by:
Hyundai Almajdouie & HMC
Dammam, Eastern Region, Kingdom of Saudi Arabia
For the purposes of the Saudi Personal Data Protection Law (PDPL), Hyundai Almajdouie & HMC acts as the data controller.
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3. How We Contact Customers
Hyundai Almajdouie, and trusted third-party service providers acting on our behalf (including marketing fulfillment partners, communication service providers, and customer experience agencies), may contact you via:
• Telephone
• SMS / WhatsApp
• Digital advertising channels
• Social media platforms
You may opt out of marketing communications at any time.
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4. Information We Collect About You
A. Information You Provide Directly
You may provide information through our website, customer service channels, social media, or when visiting our showroom. This may include:
• Full name
• Postal address and billing information
• Email address
• Mobile number(s)
• Date of birth
• National ID or Iqama number
• Vehicle preferences and purchase interests
B. Automatically Collected Information via Our Website
During your visit, we may automatically collect:
Technical information, such as:
• IP address
• Device type
• Browser type and version
• Operating system
• Time zone settings
Usage information, including:
• Pages viewed and time spent
• Clickstream data
• Navigation patterns
• Response times and errors encountered
This helps us improve website performance and enhance customer experience.
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5. Why We Collect Your Information (Purpose of Processing)
Collecting your information helps Hyundai Almajdouie to:
1. Process your vehicle inquiries and requests efficiently.
2. Provide accurate and relevant information about Hyundai vehicles and services.
3. Facilitate communication related to transactions, service bookings, and test-drive requests.
4. Improve our digital services, website performance, and customer experience.
5. Offer promotional campaigns, special offers, and updates (with your consent).
6. Conduct market research and customer satisfaction surveys.
7. Comply with legal and regulatory requirements in the Kingdom of Saudi Arabia.
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6. Disclosure of Your Information
We may share your information with carefully selected third parties, including:
- HMC
- Marketing and customer experience agencies
- Business partners and suppliers assisting with payment, technical, or delivery services
- Analytics and search engine providers supporting website improvements
- Banks and financing partners (only if you request financing support)
Information may also be disclosed:
• If required by law, regulation, or governmental authority
• To protect the rights, property, or safety of Hyundai Almajdouie, our customers, or partners
• If our business undergoes a merger, acquisition, or asset transfer
We do not sell your personal data to third parties under any circumstances.
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7. International Data Transfer
Depending on the services used, certain personal data may be processed or stored outside the Kingdom of Saudi Arabia. Where this occurs, we ensure compliance with the PDPL and apply adequate security and protection measures.
If you choose not to provide mandatory information, we may be unable to process your request through our website, but you are welcome to visit our showroom for assistance.
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8. Data Retention
Hyundai Almajdouie stores personal data only for as long as necessary to fulfill the purposes for which it was collected, including:
• Responding to inquiries
• Completing transactions
• Providing services
• Meeting legal and regulatory obligations
We may also receive information about you from trusted third parties such as:
• Advertising platforms
• Survey and analytics providers
• Automotive service partners
• Payment and financing service providers
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9. Your Rights Under the PDPL
You have the following rights regarding your personal data:
Right to Access: Request a copy of the personal information we hold about you.
Right to Correction: Request corrections to inaccurate or incomplete information.
Right to Deletion: Request deletion of your data when it is no longer necessary for legitimate business purposes.
Right to Restrict or Object to Processing: Ask us to stop processing your data unless required for legal or legitimate reasons.
Right to Data Portability: Request your data in a machine-readable format or transfer it to a third party.
Right to Withdraw Consent: Withdraw your consent for promotional messaging or specific processing activities at any time.
Right to Lodge a Complaint: File a complaint with the relevant regulatory authority if you believe your data rights have been violated.
For more details about the processing of your personal data and how you can exercise your rights, you can contact the Group Data Protection Officer according to the contact details shown below.
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10. Data Security and Confidentiality
We implement strict technical, administrative, and organizational measures to protect your personal data against:
• Unauthorized access
• Accidental loss or destruction
• Misuse
• Alteration
• Data breaches
All employees, contractors, and third-party service providers are required to maintain data confidentiality.
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11. Third-Party Websites
Our website may contain links to Hyundai partners, finance providers, or affiliate services. Each of these websites operates under its own privacy policy. Hyundai Almajdouie is not responsible for their content or privacy practices. We encourage you to review their policies before providing personal information.
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12. Accessing Your Information
For more details about the processing of your personal data and how you can exercise your rights, you can contact the Group Data Protection Officer according to the contact details shown below.
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13. Contact Us
If you have any questions about Privacy Policy, you can contact us:
By email: [email protected]
For more details about processing your personal data and exercising your rights according to PDPL, please visit this site https://dsr.almajdouiemotors.com/